Before initiating a refund, please first see the troubleshooting guide on our FAQs page, where we address some commonly found issues. If our guide doesn't address your issue, please contact us immediately to determine if the issue is with our coffee. We will work with you to ensure you have the best setup for the best coffee. If the problem is found to be in our beans, we'll get you a full refund or exchange. Refunds will not be accepted without first contacting us for troubleshooting or explanation. To be eligible for a refund, you'll need the receipt or proof of purchase.
To start a refund request after troubleshooting, contact us using the form.
Bottom-of-the-Bag Guarantee
All bags of coffee are sold with a bottom-of-the-bag satisfaction guarantee. We're confident ours will be the best coffee you've had. If you're anything less than satisfied, we'll give you a full refund or exchange equal to your purchase, even if there's only one bean left in your bag.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the bag is defective, damaged, or if you receive the wrong coffee, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items, chocolate bars, or gift cards, when applicable.
Exchanges
The fastest way to ensure your satisfaction is to request a refund for the item you have, and once the refund is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your refund request and let you know the status of your refund. Once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Rights We Reserve
While we aim to satisfy each and every one of our customers, there are those that may also seek to take advantage of our guarantee. As such, we reserve the right to refuse a refund that we suspect is fraudulent, erroneous, or part of a scam.